Privacy Policy
1. Introduction
Trackside Studio ("we," "us," or "our") operates the website tracksidestudioftl.com (the "Site") and provides music rehearsal studio rental services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site, book appointments, or communicate with us. By using our Site or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
Personal Information You Provide:
- Name
- Email address
- Phone number
- Billing and payment information (processed by Square; see Section 4)
- Booking details and preferences
- Any communications you send to us
Automatically Collected Information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process bookings and appointments
- Process payments
- Send SMS notifications, reminders, booking confirmations, customer support messages, and account updates
- Communicate with you regarding your reservation, gear, or studio access
- Respond to inquiries and provide customer support
- Improve our services and Site functionality
- Comply with legal obligations
- Prevent fraud and protect the security of our services
4. Third-Party Service Providers
We use trusted third-party services to operate our business. These providers have their own privacy policies, and we encourage you to review them.
Square, Inc. (Appointments and Payment Processing): We use Square to manage appointment bookings and process payments. When you book or pay through our Site, your payment information (including credit/debit card details) is collected and processed directly by Square. We do not store your full payment card information on our servers. Square's privacy practices are governed by their privacy policy, available at https://squareup.com/legal/privacy.
Twilio Inc. (SMS Notifications): We use Twilio to send SMS text messages related to appointments, booking confirmations, rehearsal reminders, setup instructions, customer support and account notifications. By providing your mobile phone number and opting in through our website or booking process, you consent to receive SMS messages from Trackside Studio. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at 754-333-0367. SMS consent is not shared with third parties or affiliates for marketing purposes. Twilio's privacy policy is available at https://www.twilio.com/legal/privacy.
5. SMS Communications Consent
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for assistance
- Consent to receive SMS messages is not a condition of purchase
- SMS consent is not shared with third parties or affiliates for marketing purposes
6. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance your experience, analyze Site usage, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
7. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With service providers (Square, Twilio) as necessary to provide our services
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety, or that of our customers or others
- In connection with a business transfer, merger, or acquisition
- With your explicit consent
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of marketing communications
- The right to withdraw consent
To exercise these rights, contact us using the information in Section 14.
11. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Phone/Text: 754-333-0367